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CLIENT AGREEMENT REGARDING USE OF ONETWOTRADE SERVICES

Online Services Agreement

This agreement is made by and between OneTwoTrade and CLIENT. This Agreement applies to both the Site and Platform, as well as to the electronic content and or software currently contained on the Site that supplies the client with real time information about the option rates of some currencies, stocks and commodities, as well as the program facilities for executing bets in the Binary Options market via the web, phone or fax, and any other features, content or services that OneTwoTrade may add in the future (the “Services”).

General

Version 1.4, Last update February 19, 2015 

The registered company name and address of OneTwoTrade is:

Up & Down Marketing Ltd

Cobalt House, Level 2,

Notabile Road, Mriehel

Birkirkara BKR 3000 

Malta

All clients accessing the OneTwoTrade website agree to abide by the following terms and conditions governing the user of its services (the “Agreement”).

This Agreement describes the terms, conditions and risks applicable to client use of OneTwoTrade services available under the domain of www.onetwotrade.com the “Site”. If the client has any questions regarding this Agreement please contact the Client’s Relationship Manager (“RM”)or the Client’s support team.

Client must read, agree with and accept all of the terms and conditions contained in this Agreement without modifications, which include those terms and conditions expressly set forth below and those incorporated by reference, before client may become an active client of OneTwoTrade. By continuing to access or use the Site, client agrees to follow the terms and conditions of this Agreement.

This Agreement is effective upon the acceptance in registration for new registering clients. If client does not agree to be bound by the terms and conditions of this Agreement and does not use or access our site after registering, client must inform us in writing immediately.

This Agreement shall be governed by and interpreted in accordance with the laws of Malta excluding that body of law pertaining to conflict of laws. Any legal action or proceedings arising under this Agreement will be brought exclusively in courts located in Malta, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

OneTwoTrade will not be liable in any way to any persons in the vent of force majeure, or for the act of any government or legal authority. In the event that any provision in this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. For full details, refer to Section 30.

The failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.

OneTwoTrade may assign this Agreement of any rights and/or obligation hereunder without client's consent. 

OneTwoTrade may amend the terms and conditions of this Agreement from time to time by posting the amended terms on the Site. Client is responsible for checking whether the Agreement is amended. Any amendment shall come into forceas of the day it was published on the Site. If client does not agree to be bound by the changes to the terms and conditions of this Agreement, client must not use or access our services, and inform us in writing immediately.

OneTwoTrade is a leading binary-option platform that’s safe, secure and simple to understand, even for novice clients. Binary options are available in all markets – currency, stock, commodities and indices. OneTwoTrade offers options quotes for over 80 underlying assets.

Options bets hold the risk of partial or full loss of funds. Any client, who is planning to make profits on options bets, should take this fact into consideration. OneTwoTrade advises its clients to read its terms and conditions carefully before opening positions on our platform. Option quotes displayed on the OneTwoTrade platform are indicative rates that the company is prepared to sell options at, and may not correspond to either live market quotations or quoted rates at the point of sale. Option rates presented on OneTwoTrade may differ from rates presented on other platforms, and the rates presented at OneTwoTrade should not be compared to any live price feed, or any other platform.

Activity on OneTwoTrade is regulated under the Lotteries and Gaming Authority of Malta (www.mga.org.mt), which is a regulatory body.

The term CLIENT references any individual or entity that expressly or impliedly agrees to all terms and conditions of OneTwoTrade by opening an account and engaging in bets.

The license number of OneTwoTrade is MGA/CL2/744/2011 and was issued on the 13th of October 2011.

Any changes to these terms and condition will be notified to all registered players by email before coming into effect. 

1. Membership Eligibility

The Services are available to and may only be used by individuals or companies who can form legally binding contracts under the law applicable to their country of domicile. Without limiting the foregoing, OneTwoTrade Services are not available to persons under the age of 18 or otherwise under legal age (“Minors”). If client is a Minor, client may not user this Service. IF CLIENT DOES NOT QUALIFY, PLEASE DO NOT USE OUR SITE.

OneTwoTrade will, on a best efforts basis, ensure no minors register on the site, however, in all circumstances, we shall not be held responsible for misuse of our Services by any unauthorised parties or minors. 

Services are only available to, and may only be used by individuals and entities that have sufficient experience and knowledge in financial matters to be capable of evaluating the merits and risks of acquiring contracts via this Site and have done so without relying on any information provided by an RM or contained in the OneTwoTrade Site.

Clients further warrant that they will not initiate any bets from the United States and understand that this service is not legal in the U.S.A. As an additional security measure, OneTwoTrade will endeavour to block all U.S IP addresses from accessing the Site. Clients shall bear sole responsibility for any decision made and/or to be made in utilising OneTwoTrade services and understand fully that the RM and/or the Site do not in any form provide investment advice.

All clients acknowledgethat placing bets on binary options may run the risk of loss of money OneTwoTrade or its RM’sare not responsible for verifying and/or checking whether a client possesses sufficient knowledge and/or experience, nor shall they be responsible for any damage and/or loss incurred by client due to any misrepresentation, damages or loss related to the use of OneTwoTrade Services or its Site.

1.1 Factual information

The Company may make available to you through one or more of its services a broad range of factual information that is generated internally or obtained from agents, vendors or partners (“Third Party Providers”). This includes, but is not limited to, financial market data, quotes, news, analyst opinions and research reports, graphs or data. (“Factual Information”).

Market Information provided on our web pages is not intended as investment advice. The Company does not endorse or approve the factual information, and we make it available to you only as a service for your own convenience. The Client will not “deep-link”, redistribute or facilitate the redistribution of factual Information, nor will they provide access to factual Information to anyone who is not authorized by the Company to receive it.

OneTwoTrade services are not available where they are illegal to use, (including but not limited to the United States) and OneTwoTrade reserves the right to refuse and/or cancel Services at its own discretion.  

2. Registration Information and Requirements

As a client accessing OneTwoTrade Service either via an RM or the website, client will be asked to provide valid subsisting verification of identity and relevant information. Client is responsible for securing login credentials for account with OneTwoTrade. Client holds sole responsibility for any damage caused due to any act of omission of client causing inappropriate or irregular use of client Account. Client warrants to provide true, accurate, current and complete information regarding identity during the registration process. Any false information or impersonation of any person or entity, misrepresentation regarding any affiliate with another person, entity or association, use of false headers or other acts of omissions to conceal one’s identity from OneTwoTrade for any purpose WILL BE PROSECUTED UNDER THE FULLEST EXTENT OF THE LAW. If client is registered for a business entity, client hereby declares that client has the authority to bind that entity to this Agreement. OneTwoTrade, at its sole discretion, may require verification of identity prior to activation of an account.

A client must register personally and not on behalf of someone else.

OneTwoTrade will treat with care the information client entrusts to it, in accordance with disclosures it provides during the registration process and in its Privacy Policy.

Transferring funds amongst player accounts is strictly prohibited.

Clients are prohibited from opening multiple accounts at OneTwoTrade. Duplicate accounts may be closed without notice. OneTwoTrade will retain any bonus awarded to the client and any winnings will be forfeited; any amounts deposited by the client will be returned to the client. 

Funds can only be remitted to the person named on the account. Funds cannot be remitted to a beneficiary with a different name (first and last).

A client registration may be refused of closed at the operator’s sole discretion, but contractual obligations already made will be honoured.

During the registration process, a client must provide OneTwoTrade with valid identification, including but not limited to the address, contact email and/or personal telephone number. Invalid information may result in the closure of client account without notice to the client. OneTwoTrade will retain any bonus awarded to the client and any winnings will be forfeited and any amounts deposited by the client will be returned to the client. 

4. Limited License

OneTwoTrade grants client a non-exclusive, non-transferable and limited personal license to access and use the Site (the “License”). The License is conditioned on continued client compliance with the terms and conditions of the Agreement.

Client agrees not to resell marketing materials provided to them by their RM or permit secured access of the site to others, and not to copy any materials appearing on the site for resale or for any other purpose to others without the prior written consent of OneTwoTrade.

Client shall be responsible and bound by any unauthorised use of the site, made in breach of this section.

Client agrees to use the information received from the information systems of OneTwoTrade for the sole purpose of executing betsinside and within the Site.

Client further agrees not to use any electronic communication feature of a Service on this Site for any purpose that is unlawful, tortuous, abusive, intrusive on another’s privacy, harassing, libellous, defamatory, embarrassing, obscene, threating or hateful.

The License granted under this Agreement will terminate if OneTwoTrade believes that any information provided by the client, including client email address, is no longer current or accurate, or if the client fails to otherwise comply with any term of condition in this Agreement and all rules and guidelines for each service or OneTwoTrade establishes that the client has abused in any way (including but not limited to engaging in a bet out of market rates), the OneTwoTrade platform. Upon notification of such violation, client agrees to cease accessing Services. Client agrees that OneTwoTrade, at its sole discretion and with our without notice, may terminate client access to any or all Services, close client open bets, remove and discard any information or content with its Service. 

5. Risk Disclosure

Client agrees to use the Site at client’s own risk. Services promoted by the RM and provided on Site are suitable only for clients who are able to bear the loss of all the money they deposit and who are experienced in financial market risk taking. The possibility exists that client could sustain a loss of some or all of their initial deposit and therefore client should not deposit money that they cannot afford to lose. Client should be aware of all the risks associated with options betting and seek advice from an independent financial advisor (not an RM) if they have any doubts.

6. Financial Information

OneTwoTrade may make available to the Client through one or more of its Services a broad range of financial information that is generated internally, or obtained from agents, vendors or partners (“Third Party Providers”). This includes, but is not limited to, financial market data, quotes, news, analyst opinions and research reports, graphs or data (“Financial Information”).

Financial information provided on this Site is not intended as investment or financial advice. OneTwoTrade does not endorse or approve the Financial Information and we make it available to the client only as a courtesy. OneTwoTrade and its Third Party Providers do not guarantee the accuracy, timeliness, completeness or correct sequencing of the Financial Information, or warrant any results from client’s use or reliance on the financial information, which is readily accessible through other venues.

Financial Information may quickly become unreliable for various reasons including, for example, changes in market conditions or economic circumstances. Neither OneTwoTrade nor the Third Party Providers are obligated to update any information or opinions contained in any Financial Information. This information is not part of the Services provided to the client and is only a courtesy. Either provider may discontinue offering Financial Information at any time without notice.

It is the client’s duty to verify the reliability of the information on the Site and its suitability to their interest.

OneTwoTrade disclaims any liability for any inaccuracies, loss or damage or any kind allegedly caused by information presented on or referenced by the Site.

Client shall not treat the licensee as a financial institution nor expect interest on their deposits or account balances. 

8. Betting Cancellation

OneTwoTrade reserves the right in its sole discretion to refuse, cancel the Services, and/or refuse to distribute profits to anyone for any legitimate reason including, but not limited to:

- Any instance where OneTwoTrade has cause to believe that a person activities on the Site may be illegal;

- Any instance where OneTwoTrade may suffer any fiscal, regulatory or pecuniary disadvantage by virtue of anyone’s activities;

- Any instance where one or more betson the Site are judged by OneTwoTrade to have been performed in violation of this Agreement.

OneTwoTrade prohibits player collusion and takes measures to prohibit use of devices, such as robots, that distort normal game play.

On the OneTwoTrade platform, clients are afforded the facility to cancel options placed within a few seconds of execution. More information about betting cancellation can be found in section 20. 

9. Aborted or Miscarried Games

In the event that any information is incorrectly published on the website, OneTwoTrade will take remedial action in order to rectify and amend the data in the system in order to reflect the correct information. Bets, winnings and losses will be accordingly reflected.

In the event of a miscarried game, all players’ bets are always accurately logged on our systems. If the bet is accepted then it will be honored. However, should the bet be placed in violation of any of the terms of this Agreement, of placed on any incorrect information, the bet may be cancelled. For any queries in this respect the customer care team may be contacted via email on customersupport@onetwotrade.com.

10. General Withdrawal Procedure

OneTwoTrade’s finance department handles all withdrawal requests submitted. From the time the request is made, it can take OneTwoTrade up to 5 working days to begin processing your withdrawal. After the withdrawal is processed it may take up to 10 business days to for funds to reflect in the customer’s Credit Card statement.

The OneTwoTrade finance team will determine the method of withdrawal. Client cannot request a withdrawal method. All funds must be returned to the source of the original deposit.However, in some cases, this may not be possible (such as in case of a profit made above initial deposit).Only OneTwoTrade’s finance department may give financial information to the client’s regarding their accounts. No financial information pertaining to a clients account can be provided by an RM. OneTwoTrades finance department will venture to find the fastest method of processing a client withdrawal.

OneTwoTrade offers several withdrawal methods; we can return funds via card, wire & E-Wallet.

Identification is required for all withdrawals regardless of the withdrawal amount. If the account is initially funded by credit or debit card, or is at any point funded using a credit or debit card, OneTwoTrade will require a copy of the front and back of the credit card used, a government issued photo ID (such as a drivers license or passport) and a 3-months recent proof of address (such a bank statement or utility bill). Mobile phone bills and other general mail will not satisfy this requirement. If the OneTwoTrade account has been funded using multiple credit or debit cards, the OneTwoTrade finance department will require copies of all cards used before a withdrawal is approved.

If the withdrawal amount and/or the cumulative withdrawal amount, is below €2000 or equivalent, depending on account currency.  OneTwoTrade may request documentation including the client's identity, age and place of residence at OneTwoTrade discretion.

Notwithstanding the above, if the withdrawal amount and/or the cumulative withdrawal amount, is or exceeds €2000 or equivalent, depending on account currency.No funds shall be transferred until the client's identity, age and place of residence have been verified. Certified documentation can be requested based on OneTwoTrade discretion.

If the account is initially funded by wire transfer, or is at any point funded by wire transfer, a copy of the bank statement from the originating account showing the transfer will be required. Should the name on the bank statement differ from the person named on the OneTwoTrade account, further documentation showing the connection between the user and the bank account will be required.

If the account is funded by an e-wallet (such as Moneybookers/Skrill), the client will be required to submit a photo ID and proof of address (as described above) where the address of the document submitted matches that on the users account at OneTwoTrade.

When sending required documents, please follow these guidelines:

- Please always send color copies, scans or photographs

- Please do not enlarge, shrink or otherwise manipulate the size of the subject matter

- When sending copies of cards, please conceal the middle 8 numbers on the front of the card, and please conceal the 3 digit security code on the back of the card. Please ensure the first and last four digits are visible. Cards sent showing all digits will be deleted immediately.

- When sending bank statements, please ensure the name and address information are visible, as well as the transfer sent to the company. You should then conceal all other information.

If the withdrawal amount, or cumulative withdrawal amount on the account, exceeds €5000 or equivalent, depending on account currency, OneTwoTrade’s finance department could require certified copies at OneTwoTrade discretion on all identification documents, regardless of whether uncertified copies have previously been submitted.

Documents can be certified as true original copies by a public professional including, but not limited to, a lawyer, doctor, civil servant, or police officer. Documents can also be certified, at cost, by a public notary, or at the post office. The individual certifying your documents cannot be related to you, or reside in your household.

No withdrawals will be processed until such time as the OneTwoTrade finance department has obtained all required identification and verified their authenticity. Once identification has been obtained once (or in the case of higher limit withdrawals, twice), ID will not need to be provided again with the exception of any additional payment methods or cards are used to fund the account, in which case, copies of further cards or bank statements will need to be provided.

Once the withdrawal has been approved, please allow an additional 5 working days for the funds to show in a client account. Please note that larger withdrawal amounts may take additional time as they may be subject to fraud checks by the processing and receiving banks. These additional checks are not performed by, or at the request of, OneTwoTrade and we do not have control over this process. 

11. Withdrawal Conditions and Fees - Accounts with no Bonus

In order to qualify for a withdrawal with an account at OneTwoTrade that has not been awarded any bonus, the funds deposited must be turnover once. By way of example, if client deposits £1,000, client must achieve a turnover of £1,000 or more in order to be eligible to withdraw any funds. Turnover is defined as the sum of the value of all bets made excluding the value of any bets that have been cancelled either by the client or by OneTwoTrade.

Furthermore, subsequent deposits must be turned-over before any funds from the account can be released, regardless of previously achieved turnover. By way of example, if a client initially deposited £1,000 and achieved a turnover of £10,000, and then deposited a further £1,000, client must achieve a total turnover of at least £11,000 before any funds can be withdrawn.

If turnover requirements are met, client may withdraw funds from the OneTwoTrade platform.

The client will be charged a processing fee of upto1% of the withdrawal amount, or €50 (or in equivalent currency), whichever is bigger.The amountagreedis at OneTwoTradediscretion.

If at the time of a withdrawal request, the client real money account balance is below 250 Euros (or in equivalent currency) and withdrawal amount request is below 250 Euros ( or in equivalent currency), The client will be charged a flat processing fee of 25 Euros ( or equivalent currency ). The amount is at OneTwoTrade discretion.

If the client wishes to withdraw funds from the account where the turnover requirement has not been met, for either initial or subsequent deposits, client may do so, however they will be charged a further 20% processing fee of the withdrawal amount

If, at any point, client elects to take a bonus on a deposit, the withdrawals terms and conditions in section 12 will apply. 

12. Withdrawal Conditions and Fees - Accounts with Bonus

In order to qualify for a withdrawal with an account at OneTwoTrade that has been awarded a bonus, the total funds deposited and the total bonus must be turned over three times. By way of example, if client deposits £1000 and receives a £300 bonus, client must achieve a turnover of £3900 or more in order to be eligible to withdraw any funds. Turnover is defined as the sum of the value of all bets made excluding the value of any bets that have been cancelled either by the client or by OneTwoTrade.

Furthermore, subsequent deposits must be turned-over before any funds from the account can be released, regardless of previously achieved turnover. By way of example, if a client initially deposited £1000 and achieved a turnover of £10,000, and then deposited a further £1000 and got another £300 bonus, client must achieve a total turnover of at least £13,900 before any funds can be withdrawn.

In order to withdraw any bonus amount, the total deposit amount on which the bonus was awarded plus the total bonus amount must be turned over a total of 20 times, and can only be withdrawn at the End of Term. By way of example, if the client opens an account at OneTwoTrade with £1000 and receives a £500 bonus, client must achieve a turnover of (£1000+£500) x20, or £30,000.

If turnover requirements are met, client may withdraw funds from the OneTwoTrade platform.

The client will be charged a processing fee of up to 1% of the withdrawal amount, or €50 (or in equivalent currency), whichever is bigger. The amount agreed is at OneTwoTrades discretion.

If at the time of a withdrawal request, the client real money account balance is below 250 Euros (or in equivalent currency) and withdrawal amount request is below 250 Euros ( or in equivalent currency), The client will be charged a flat processing fee of 25 Euros ( or equivalent currency ). The amount is at OneTwoTrade discretion."

If the client wishes to withdraw funds from the account where the turnover requirement has not been met, for either initial or subsequent deposits, client may do so, however they will be charged a further 20% processing fee of the withdrawal amount, in addition to any transfer fees.

At time of withdrawal, OneTwoTrade may cancel up to 100% of any bonus awarded to the client. Pleasesee the bonus policy, Section 15, for full conditions.

For the avoidance of any doubt and both in terms of this clause (12) and the entire interpretation of the terms and conditions, players acknowledge that at all times real cash is lost before bonus funds.

By way of example if a player deposits £1000 and receives a bonus of £500 the players account balance will be £1500. If a player loses £300, this loss will be from the cash portion first. The players account balance will therefore be £1200 with the cash portion being £700 and the bonus being £500.

Continuing with this example, if the player then deposits a further £1000 and receives an additional £500 in bonus the players account balance will be £2700. This will consist of £1700 being the cash portion and £1000 being the bonus. If the player then loses £1700 the entire cash portion will have been lost and only bonus money will remain in the account

13. Deposits

In order to fund a player account at OneTwoTrade, client can do so by bank transfer, using an e-wallet (such as Moneybookers/Skrill) or by utilising major credit or debit cards. Cash deposits are strictly prohibited. The minimum deposit allowed is 250 in all currencies (750 for BRL, 28,000 for YEN and 1,750 CNY).

Cardholder must retain a copy of the transaction receipt as reference to the purchase being made. Debiting time is immediate.

OneTwoTrade charges no fees to the client to deposit using any approved deposit method in £, €, $, YEN, CAD, CNY and AUD

Please also note that some card issuers may charge a fee to make a deposit into your OneTwoTrade account. Please check the terms and conditions of your card, or call your issuer directly if you think your issuer or bank may charge you a fee. Any charges issued by the bank or issuer must be disputed directly with them, as OneTwoTrade has no say or input on these fees.

Once a deposit request via a bank transfer is submitted, it can take OneTwoTrade up to 3 business days to process the request and verify the funds have been received.

A deposit request whether credit or debit card, wire or E-Wallet into a player account funds the account in real time, pending authorisation and approval. A deposit request via credit or debit card into a player account funds the account in real time, pending authorisation and approval. From time to time, issuing banks may place security blocks on cards – clients may need to call their bank to have these blocks removed.

OneTwoTrade reserves the right to request for player identification documents, at its own discretion, for verification purposes, upon deposit when thecummulative deposit amount exceeds £2,000 (or the equivalent in another approved currency) whether the deposit is processed as a single deposit or cumulatively over time.  

The player can impose self-deposit limits by contacting the OneTwoTrade support team via email on customersupport@onetwotrade.com

14. Fees and Charges

The amount that is displayed as client “Payout” is net of fees. Accordingly, the “Payout” amount will be the exact amount deposited into your account.

The Client may access all records of transactions on line at no charge. All Clients will be charged £11 for mailed items. Items will only be mailed at the client’s request.

In the case that no transaction has been recorded on a player’s account for thirty months, OneTwoTrade shall remit the balance in that account to the client.

In order for a client to claim funds from a dormant account, closed, blocked or excluded account, one must contact OneTwoTrade by email on customersupport@onetwotrade.com

The Client expressly authorize OneTwoTrade to collect any account fees due and owing pursuant to these terms and conditions by debiting the client credit card on file, or by debited the client’s OneTwoTrade account. 

15. Bonus Policy

OneTwoTrade offers a number of attractive reward features to its new and subsisting clients. Bonuses awarded to clients are part of OneTwoTrade’s promotional programmes. These bonuses are limited time offers and the terms and conditions associated with bonus rewards are subject to change.

Withdrawals of bonus are subject to the terms and conditions presented in section 12 of this Agreement.

OneTwoTrade reserves the right to refuse, cancel or change the bonus at any time without any prior notice. Any indication of fraud, manipulation, cash-back, arbitrage or other forms of deceitful or fraudulent activity based on the provision of the bonus, will render the account inactive along with any and all profits or losses garnered.

The bonus will be paid in the currency of your choice, selected upon registration only.

Should the entire or part of the deposit on which the bonus is given be withdrawn before the total deposit, plus total bonus has been turned over 20 times, then the following will happen:

  • The bonus will be cancelled in full.
  • All the losses will come from the original deposit first and the remaining balance may be withdrawn (pursuant to the withdrawal conditions in section 12). 
  • Any profits made as a result of use of the bonus can be cancelled at the discretion of OneTwoTrade.

Bonus awarded by OneTwoTrade must be used to place bets. If a client has not achieved a turnover equivalent to 5 times the deposit on which the bonus is given plus the amount within 3 months, the bonus will be cancelled and removed from the clients account. Any profits resulting from the bonus may also be cancelled at the sole discretion of OneTwoTrade. In the event that a bonus is cancelled from a client account due to lack of turnover, the client will not be notified.

The maximum bonus that can be awarded during any year to a client is £10,000 or currency equivalent in/€/$/YEN/CAD/AUD, depending on the currency of client account. OneTwoTrade, at its sole discretion, may award additional bonus to the client. In case of TBR, bonus may also exceed maximum amount.

Bonuses are optional, and the client is not required to take a bonus. During the initial deposit, the client may select to accept no bonus and therefore is exempt from any conditions pertaining to bonuses, however the rest of the terms in this Agreement still apply. Should the client mistakenly accept a bonus, they must notify customer support within 3 working days, and must place no more than 2 bets. In such an instance, OneTwoTrade will remove the bonus from client account and client shall not be held to the terms relating to bonuses, however all terms and conditions will still apply. 

16. TBR (Total BONUS Refund)

OneTwoTrade offer a product called TBR (Total Bonus Refund) that allows clients some confidence in the event their positions with OneTwoTrade are unsuccessful.

TBR is only available ONCE per client and is non-transferrable and can be extend at OneTwoTrade discretion

TBR is available only through an RM or other agent of the company, and is not available for purchase through the Site or any third parties.

OneTwoTrade reserves the right, at its sole discretion, to suspend or cancel the provision of the TBR product at any time without due notice, however all TBR provisions made while the product is active will be honoured by the Company. OneTwoTrade reserves the right, at its sole discretion, to refuse the issue of TBR to any client at any time for any reason.

TBR is available for deposits between €1000 (or in equivalent currency) and €10,000.

Once a TBR product has been issued and confirmed as activated, the client will receive the following confidence:

- If at any point in the first 30 days of activation of TBR client loses 100% of the funds deposited, OneTwoTrade will refund the entire amount as a bonus.

- TBR Bonus (TBRB) doesfall under the OneTwoTrade specific bonus policy. TBRBs cannot be used for withdrawals until such time as the total amount of the TBRB has been turned over 15 times. By way of example, if a client has a £10,000 TBRB, they must achieve a turnover of £150,000.00 before funds can be withdrawn.

- Once TBRB has been turned over, the TBRB will be deemed to be cash and can be withdrawn by the client.

Should client not achieve a turnover of at least 5 times the value of the TBRB after 90 days from the date it was awarded, TBRB will be cancelled and removed from clients account without notice to the client. 

Should the client withdraw funds during the initial 30-day period of the TBR product, or before a TBRB has been issued to the client, the TBR product will be cancelled, and the client will be entitled to no TBRB.

TBR is in no way a guarantee of future results, or performance, and is offered as an additional service by OneTwoTrade that may be accepted by the client at their sole discretion.

It is the responsibility of the client to understand the terms and conditions of the TBR product. Inissuinga TBR product, OneTwoTrade assumes the client has read, understands and agrees to all TBR terms and conditions. 

Notwithstanding the above, no funds can be withdrawn until 90 days from the date on which the client received the TBRPB and no funds can be withdrawn unless the client has turned over their initial deposit at least 3 times.

17. TBR Plus (Total Bonus Refund)

OneTwoTrade offer a product called TBR Plus (TotalBonus Refund) that allows client some confidence in the event their positions with OneTwoTrade are unsuccessful.

TBR Plus is only available ONCE per client and is non-transferrable and can be extend at OneTwoTrade discretion

TBR Plus is available only through an RM or other agent of the company, and is not available for purchase through the Site or any third parties.

OneTwoTrade reserves the right, at its sole discretion, to suspend or cancel the issuing of the TBR Plus product at any time without notice, however all TBR Plus issues made while the product is active will be honoured by the Company. OneTwoTrade reserves the right, at its sole discretion, to refuse the issuing of TBR Plus to any client at any time for any reason.

TBR Plus is only available for deposits of £10,000 (or €, $, YEN, CAD, AUD depending on the currency).

Once a TBR Plus product has been purchased and confirmed as activated, the client will receive the following confidence:

- If at any point during the first 120 days of activation of TBR Plus client loses 100% of the funds deposited, OneTwoTrade will refund 125% of the amount as a Bonus.

- TBR Plus Bonus (TBRPB) do fall under the OneTwoTrade specific bonus policy. TBRPBs cannot be used for withdrawals until such time as the total amount of the TBRPB has been turned over 15 times. By way of example, if client has a €10,000 TBRPB, client must achieve a turnover of €150,000 before funds can be withdrawn.

- Once TBRPB has been turned over, the TBRPB will be deemed to be cash and can be withdrawn by the client.

Should client not achieve a turnover of at least 5 times the value of the TBRPB after 120 days from the date it was awarded, TBRPB will be cancelled and removed from client’s account without notice to the client. 

Should the client withdraw funds during the initial 120-day period of the TBRP product, or before a TBRPBhas been issued to the client, the TBRP product will be cancelled, and the client will be entitled to no TBRPB.

TBRP is in no way a guarantee of future results or performance and is offered as an additional service by OneTwoTrade that may be accepted by the client at their sole discretion.

It is the responsibility of the client to understand the terms and conditions of the TBRP product. Buy purchasing a TBRP product, OneTwoTrade assumes client has read, understands and agrees to all TBRP terms and conditions.

Notwithstanding the above, no funds can be withdrawn until 90 days from the date on which the client received the TBRPB and no funds can be withdrawn unless the client has turned over their initial deposit at least 3 times.

18. Facebook

By connecting client OneTwoTrade account to client Facebook account, client grants OneTwoTrade access to client’s basic information including name, profile picture, gender, networks, User ID, list of friends and any other information shared with anyone publicly on Facebook.

Client allows OneTwoTrade to post directly to client's wall when Facebook features are enabled. Facebook feature settings can be controlled from the ‘Your Account’ section of OneTwoTrade website. 

19. One on One Training Sessions

OneTwoTrade may offer clients, from time to time, one-on-one training session at its discretion, or as parts of promotions and/or advertising. One-on-one training sessions are complimentary when redeemed by a client as part of a promotion and/or advertising campaign, or when offered to client by a member of the OneTwoTrade staff. Training sessions will include basic product knowledge, simple betting strategies and an introduction to market news and analysis. Information presented to a client at a training session should not be construed by client to be investment or financial advice. Client is permitted to take notes during training sessions, however no electronic recording devices will be permitted. 

20. Additional Features

OneTwoTrade does not guarantee the availably of add-on features (including, but not limited to, 60 seconds). While we endeavor to make add-on features available to all customers for all assets, OneTwoTrade at its sole discretion, may suspend, remove or modify these features without notice at any time. OneTwoTrade will honor any use of the feature prior to its removal, suspension or modification. Customers cannot request that add-on features be made available at any time. 

21. Cancelling Bet

OneTwoTrade offers clients the opportunity to cancel a bet within a few seconds of execution. The client must click ‘Cancel’ within the given time period. If the client does not click the cancel button, the position will be confirmed automatically. Once a bet has been confirmed, it cannot be cancelled by the client or by OneTwoTrade, except where the position has been executed in breach of this Agreement.

Abuse of the cancelation feature can be considered market arbitrage and can result in forfeiture of profits. OneTwoTrade reserves the right to cancel a bet if the cancellation feature is abused.

The acceptable cancellation percentage cannot exceed 20% of the total number of executed bets. Cancelling more than 20% of the total number of executed bets is considered abuse of this feature and resulting profits may be forfeited without notice to the client. Profits from positions resulting in the abuse of the cancel feature that are forfeited will not be returned to the customer at any time, and cannot be contested or appealed.

22. Asset Suspension

OneTwoTrade may suspend assets and/or features due to, but not limited to, the following causes:

- A problem with the feed that prevents OneTwoTrade from properly displaying correct rates, thus preventing the client from having a fair bet.

- Unusual market conditions that may prevent the client from holding a fair bet, for example a Forex computer problem. 

23. Limited Liability

ONETWOTRADE undertakes to supply steady Services on the Site.  However, ONETWOTRADE assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of the Site or Services.

ONETWOTRADE is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware, software, failure due to technical problems or traffic congestion on the Internet or on any of the Site or Services.

To the maximum extent permitted by applicable law, under no circumstances shall ONETWOTRADE be responsible for any loss or damage resulting from use of the Site or Services, from any content posted on or through the Site or Services, or from the conduct of any users of the Site or Services, whether online or offline.

IN NO EVENT SHALL ONETWOTRADE OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO THE CLIENT FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, ARISING OUT OF, OR IN CONNECTION WITH CLIENT’S USE OF THE SITE OR SERVICES, INCLUDING BUT NOT LIMITED TO THE QUALITY, ACCURACY, OR UTILITY OF THE INFORMATION PROVIDED AS PART OF, OR THROUGH THE SITE OR FOR ANY INVESTMENT DECISIONS MADE ON THE BASIS OF SUCH INFORMATION, WHETHER  THE  DAMAGES  ARE FORESEEABLE AND WHETHER OR NOT ONETWOTRADE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND IN NO EVENT SHALL ONETWOTRADE’S CUMULATIVE LIABILITY TO THE CLIENT EXCEED THE AMOUNT OF MONEY CLIENT TRANSFERRED OR DEPOSITED IN CLIENT’S ACCOUNT ON THE SITE IN RELATION TO THE TRANSACTION GIVING RISE TO SUCH LIABILITY.

The client further acknowledges that they are responsible for reviewing the expiration dates for the binary options, which are located on the Company’s official platform.

The Client acknowledges that he/she has not relied on or been induced to enter into this Agreement by a representation other than those expressly set out in this Agreement. The Company will not be liable to the Client for a representation that is not set out in this Agreement and that is not fraudulent.

24. Anti-Money Laundering

No person shall abuse this site for the purpose of money laundering. ONETWOTRADE and RM’s may employ best-practice anti-money laundering (AML) procedures.  ONETWOTRADE reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of clients who do not accept or conform to the following AML requirements and policies: 

•   Live clients must provide all requested information upon registration.

•  Funds will only be paid to the individual who initially registered to open a live account and specifically only to the originating credit card or account on file. 

•   When a client maintains an account by means of telegraphic deposits, funds will only be distributed to the holder of the originating bank account. When making deposits in this manner, it is the responsibility of the live client to ensure that the client’s account number and registered name of the account owner accompany all transfers to ONETWOTRADE. 

•   When a client funds an account by means of a credit/debit card deposit, funds will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card

•   Only one account is allowed per person. No funds may be collected on accounts opened in false names or on multiple accounts opened by the same person.

•   ONETWOTRADE may, from time to time, at its sole discretion, require a client to provide additional proof of identity, such as a notarized copy of passport or other means of identity verification, as is deemednecessaryand prudent under the circumstance,s and may at its sole discretion suspend an account until such proof has been provided to its satisfaction.

Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities, including but not limited to the Lotteries and Gaming Authority of Malta (MGA).

25. Intellectual Property

All content, trademarks, services marks, trade names, logos and icons are the property of ONETWOTRAD, its affiliates and agents, and are protected by copyright laws and international treaties and provisions.

All Clients agree not to delete any copyright notices or other indications of protected intellectual property rights from materials that the client receives from the RM’s or downloads and prints from the Site. Clients will not obtain any intellectual property rights in, or any right or license to use such materials or the Site, other than as set out in this Agreement.

Images displayed in approved RM materials or on the Site are either the property of ONETWOTRADE or used with permission. The Client agrees not to upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property rights (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights and the prior written consent of ONETWOTRADE.

26. Indemnification

Client agrees to defend and indemnify ONETWOTRADE and its officers, directors, employees, and agents and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of or in any way connected with: 

a.             Client’ access to or use of the Site or Services;

b.             Client’s violation of any of the terms of this Agreement; or

c.             Client’s breach of any applicable laws or regulations.

27. Term and Termination

The term of the Agreement shall be for a minimum of (12) twelve months and will be subject to automatic renewal at the end of each term. Should client fail to provide    ONETWOTRADE with a mandatory  (30) day written notification of termination? ONETWOTRADE will be allowed to terminate this Agreement at any time by notice to client. As of termination, client shall not be able to carry out new transactions.

Client may only terminate agreement with ONETWOTRADE by providing  (30) thirty day written notice to the customer support email at customersupport@onetwotrade.com Any failure to provide this (30) thirty day written notice will result in client continuing to be bound by all prescribed terms and conditions, in addition to the auto-renewal of their contractual relationship with ONETWOTRADE at the end of each 12 month term.

28. Money-back Guarantee

OneTwoTrade undertakes that if any client has ten consecutive unsuccessful bets, OneTwoTrade will refund that client 110% of the total amount betted provided that: 

  1. They were the first ten bets made on the account
  2. All ten betswere for the identical amount
  3. All tenbetswereconsecutive
  4. All ten bets were fully paid for
  5. All ten bets are confirmed as "No Payout" in the client's account statement

29. Privacy and Security Policy

OneTwoTrade (the Company) does its utmost to ensure the privacy, confidentiality and security of its clients and preserved both their throughout their interaction with the Company and afterwards, to the fullest extent achievable by the company.

When clients register with the Company, they acknowledge their willingness to share with the Company certain private information that will be used for the purpose of confirming the client's identity and ensuring the security of their deposits and account. This information is collected in line with our stringent verification procedures that are used to deter international money laundering operations and to ensure that security and safety of our customer's activity throughout.

Our clients undertake to supply us with true, updated and accurate information about their identity. Furthermore, they are required to state categorically that they are registering and betting on their own behalf and are not seeking at any time to act any manner which could be considered fraudulent nor are they seeking to impersonate any other individuals for any purpose whatsoever. 

The Company's data collection procedures include the collection of client's freely disclosed information as shared with the Company, in addition to the placement of cookies for the purpose of gathering data about the manner in which client's interact with the Company's website. These tools for gathering client's information are employed for the purpose of ensuring the customer's own security and all data collected by the Company is shared only with individuals within the Company who are involved with the verification of customer account information for the express purpose of ensuring the customer's confidentiality and security. 

The Company will never disclose any private or otherwise confidential information in regards to our clients to third parties without the express, written consent of our clients, except in such specific cases in which disclosure is a requirement under law, or is otherwise necessary in order to perform verification analysis on the client's identity for the purpose of safeguarding their account and securing their personal information.

By registering with the Company and through the voluntary interaction they undertake with the Company's products and/or services the client confirms and agrees that they consent to the use of all or part of the information they supply concerning their OneTwoTrade account, the transactions they undertake through it and the interactions which they perform with the Company on behalf of the Company. All interactions the customer undertakes with the Company will be stored by the Company for the purposes of record and as such may be employed by the Company is such cases that disputes arise between clients and the Company.

The Company does its utmost to ensure the confidentiality of its clients' personal information including the implementation of data protection procedures designed to ensure client confidentiality. The Company ensures that its data protection policy is regularly updated in order to ensure that client's information is continually safeguarded.

From time to time, the Company may contact clients, whether by phone or email, for the purpose of offering them further information about the Company. In addition, the Company may, on occasion, seek to contact clients, whether by phone or email, for the purpose of informing them on unique promotional offerings provided by the Company for the client. Client's consent to receipt of such contact when they consent to our terms and conditions of use when registering with the Company. Any person wishing to opt out of further contact with the Company must contact the Company as according to the terms and conditions. 

30. Force Majeure

30.1 A Force Majeure Event includes without limitation each of the following:

(a) Government actions, the outbreak of war or hostilities, the threat of war, acts of terrorism, national emergency, riot, civil disturbance, sabotage, requisition, or any other international calamity, economic or political crisis.

(b) Act of God, Earthquake, tsunami, hurricane, typhoon, accident, storm, flood, fire, epidemic or other natural disaster.

(c) Labour disputes and lock-out.

(d) Suspension on a Market, or the fixing of minimum or maximum prices for an asset on the Market, a regulatory ban on the activities of any party (unless the Company has caused that ban), decisions of state authorities, governing bodies of self-regulating organisations, decisions of governing bodies of organised platforms.

(e) A financial services moratorium having been declared by appropriate regulatory authorities or any other acts or regulations of regulatory, governmental, supervisory, regulatory or supranational body or authority.

(f) Breakdown, failure or malfunction of any electronic, network and communications lines (not due to bad faith or wilful default of the company).

(g) Any event, act or circumstances not reasonably within the Company’s control and the effect(s) of that event is such that the Company is not in a position to take any reasonable action to cure the default.

(h) the imposition of limits or special or unusual terms on the plateform in any such market or on any such event.

30.2 If the Company determines in its reasonable opinion that a Force Majeure Event exists (without prejudice to any other rights under the Agreement) the Company may without prior notice and at any time take any opr all of the following steps:

(a) Suspend or modify the application of any or all terms of the Agreement to the extent that the Force MajeureEvent makes it impossible or impractical for the Company to comply with them.

(b) Take, or omit to take all such other actions as the Company deems to be reasonably appropriate in the circumstances with regard to the position of the Company, the Client, and other clients.

(c) Shut down the Platform in case of malfunction for maintenance or to avoid damage.

(d) Cancel any Client Orders.

(e) Refuse to accept Orders from Clients.

(f) Inactivate the Client Account

30.3 Except as expressly provided in this Agreement, the Company will not be liable or have any responsibility for any type of loss or damage arising out of failure, interruption, or delay in performing its obligations under this Agreement where such failure, interruption or delay is due to a Force Majeure event.

31. Responsible Gaming

ONETWOTRADE wants to ensure that their clients gamble in a responsible manner, but we also acknowledge that gambling can be addictive to some and affect their lives negatively. Since we care for our clients and want online gaming to be an enjoyable experience, we offer various measures for a client to gamble in a responsible manner. These can be set by the player by emailing customer support (customersupport@onetwotrade.com) and include the following- 

-       Set Limits on Deposits

-       Set Limits on wagers and losses

-       Set limits on session time

-       Self-exclude for a definite period of time

-       Self-exclude indefinitely 

Our website also contains links to external entities and information which can help in case of addictive gambling. If you believe that you might be negatively addicted to gambling, we encourage you to seek help through these areas of our website and also contact us through email.

32. Complaints

The complaints procedure at OneTwoTrade has been structured to ensure that any concerns aredealt with as quickly as possible. To file a complaint with us, please follow this process.

1. The first step to filing a complaint at OneTwoTrade is to contact the Customer Support / Help Desk on e-mail address customersupport@onetwotrade.com. Please allow three working days for a reply, following the submission of your complaint details.If you do not feel that your complaint was adequately resolved, you can ask for  your complaint be escalated to the second step of the complaint process. Please note you must wait for a proposed solution in phase 1 before requesting an escalation.Once the complaint has been escalated, your ticket, along with all correspondence, will be automatically sent to theComplaince Department. Please allow a further three working days for a response from the Compliance Officer. If more time is required, we will contact you to let you know of a date when you can expect to hear from us next.

2. Following the Compliance Officer’s investigation, a written statement expressing OneTwoTrade’s final view will be sent to you.

If you feel that your complaint, after the compliance officer’s review has still not been satisfactorily dealt with then you are entitled to refer the matter to the Lotteries and Gaming Authority by sending an e-mail our license number: MGA/CL2/774/2011 and stating the nature of your complaint.

Please note that any complaint that has not been through the OneTwoTrade complaint policy should not be escalated to the MGA.